To help make sure that the app can connect to your heart device, certain settings must be selected in your phone or tablet.
The app automatically checks the status of the settings on your phone or tablet and the permissions settings for the app. If all of the settings are configured correctly, the Home tab shows the app is Active.
When the app is Active, the app can connect to your heart device and send data to the Medtronic CareLink Network.
Enable Bluetooth® on your phone or tablet.
Turn on notifications in your phone or tablet’s Settings. When notifications are turned on, you can receive important messages about updating your app or the OS for your phone or tablet.
For the Apple™* iOS™*
Confirm that the Background App Refresh setting is enabled. The app cannot send automatic transmissions to the Medtronic CareLink Network if the Background App Refresh setting is disabled.
Limit your use of Low Power Mode. The Low Power Mode setting for your phone needs to be turned off for the app to send automatic transmissions to the Medtronic CareLink Network. If you use Low Power Mode to extend your phone battery life for a limited time, turn off Low Power Mode when possible. Turning off Low Power Mode helps to ensure that the app is able to send automatic transmissions. Do not leave Low Power Mode on at all times.
Bluetooth® must be turned on in the app permissions settings in your phone or tablet for the MCL Heart app to work. For more information, see Grant MyCareLink Heart Permission to Use Bluetooth.
For the Android™* OS
Turn on the Location setting in the phone or tablet’s Settings
For Android™* 9 and previous versions, turn on the Location setting in the app’s Permissions.
For Android™* 10 and later versions, set the app Location setting permission to Allow all the time.
The battery optimization setting must be turned off for the app in order for you to send transmissions. When battery optimization is turned on for the app, the app cannot transfer data between your heart device and the Medtronic CareLink Network.
Turn off the battery saver or power saver mode. The battery saver or power saver mode for your phone or tablet must be turned off for the app to send automatic transmissions to the Medtronic CareLink Network. If you use the battery saver mode to extend your phone or tablet battery life for a limited time, turn off the battery saver mode when possible. Turning off the battery saver mode helps to ensure that the app is able to send automatic transmissions. Do not leave the battery saver mode on at all times.