To help make sure that the app can connect to your heart device, certain settings must be selected on your phone or tablet. The app automatically checks the status of the settings on your phone or tablet and the permissions for the app. If all of the settings are configured correctly, the Home tab shows the app is Active.
There are requirements for remote monitoring to be successful. Check the following requirements:
Keep your phone or tablet turned on and adequately charged for normal use.
If your phone or tablet powers down, the app will not be able to communicate with your heart device or send your heart device data to the Medtronic CareLink Network.
The Home tab must show the app is Active. If there is a connection issue, you will see a message with the reason the app is not Active.
Keep the app open and running in the background.
Keep your phone or tablet near you throughout the day.
When the app is Active, the app can connect to your heart device and send data to the Medtronic CareLink Network. If the requirements for the app to remain Active are not all met, a message about that requirement is shown on the Home tab.