The app must be Active to send transmissions to the Medtronic CareLink Network. The app uses Bluetooth® wireless technology to communicate with your heart device to receive data. The app then uses an Internet connection to send your heart device data to your clinic. Your clinic uses that data to monitor your heart device and provide better care for you.
There are two types of transmissions: automatic and manual.
Automatic transmissions are scheduled by your clinic. Keep your phone or tablet near you during the scheduled transmission time and keep the app open. You do not need to interact with the app to send automatic transmissions.
Manual transmissions are started by you if your clinic asks you to send a transmission, or if you receive a notification to send a transmission.
Transmissions usually happen automatically. At times, your clinic may request that you send a transmission manually. Certain settings must be enabled on the patient’s phone or tablet to allow the app to send transmissions to the Medtronic CareLink Network.
To make sure the app can send a transmission, check the following phone or tablet and app settings:
Your phone or tablet battery must be charged to use the app. The app will not send transmissions if the phone or tablet is turned off.
Your phone or tablet must have the Bluetooth® wireless connection turned on. The app will not be able to receive data from your heart device without a Bluetooth® wireless connection.
Your phone or tablet must be connected to the Internet to transfer your heart device data to the Medtronic CareLink Network.
You must stay between 6 inches (15 cm) and 3 feet (1 m) of your phone or tablet until the transmission is complete. The communication between your heart device and the app could be interrupted if you do not stay close to your phone or tablet. The app displays a notification when your clinic receives your transmission.
The app must be open on your phone or tablet and running in the background.
For Android™* 9 and older OS versions, turn on the Location setting in the phone or tablet’s Settings. Also, turn on the Location setting in the app’s Permissions.
For Android™* 10 and greater OS versions, turn on the phone or tablet’s Location setting. Also, set the app Location setting permission to Allow all the time.
The battery optimization setting must be turned off for the app. The app cannot send automatic transmissions to the Medtronic CareLink Network if the battery optimization setting is on for the app.
Turn off the battery saver mode on your phone or tablet.
Troubleshooting windows may appear after you tap Send Transmission. Close the help window, and tap Send Transmission to reattempt the transmission.
If a window indicates that your phone or tablet Location setting is off, tap SETTINGS in the window. Tapping SETTINGS redirects you to a screen that allows you to turn on the Location setting for your phone or tablet.
If a window indicates that the app Location setting is off, tap the option to turn on the Location setting if the option is available. Otherwise, tap SETTINGS in the window. Tapping SETTINGS redirects you to a screen that allows you to turn on the Location setting for the app.
If a window prompts you to allow the app to run in the background, close the window and tap ALLOW or YES to stop optimizing battery usage for the app.