To make sure that the app is Active, keep your phone or tablet near you throughout the day. Medtronic recommends that you keep your phone or tablet near you (between 6 inches or 15 cm and 3 feet or 1 m) for a minimum of 3 continuous hours throughout the day.
Keeping your phone or tablet near you lets the app communicate with your heart device and send data to the Medtronic CareLink Network.
Communicating with your heart device can take 5 to 15 minutes. The communication between the app and your heart device can be interrupted if your phone or tablet is not near you (between 6 inches or 15 cm and 3 feet or 1 m).
Sending your heart device’s data to the Medtronic CareLink Network can take between 3 to 24 hours. Your data may not be successfully sent to the Medtronic CareLink Network if your phone or tablet is not near you (between 6 inches or 15 cm and 3 feet or 1 m). The app displays a notification when your clinic receives your transmission.
If you do not keep your phone or tablet nearby, when you return to your phone or tablet and open the app, the app may not be Active yet. Once the app checks that the phone or tablet settings are configured correctly, the status is Active.