Your transmission was not sent

The app must be Active to send transmissions to the Medtronic CareLink Network. The app uses Bluetooth® wireless technology to communicate with your heart device to receive data. The app then uses an Internet connection to send your heart device data to your clinic. Your clinic uses that data to monitor your heart device and provide better care for you.

There are two types of transmissions: automatic and manual.

Automatic Transmissions

Automatic transmissions are scheduled by your clinic. Keep your phone or tablet near you during the scheduled transmission time and keep the app open. You do not need to interact with the app to send automatic transmissions.

Manual Transmissions

Manual transmissions are started by you if your clinic asks you to send a transmission, or if you receive a notification to send a transmission.

Transmissions usually happen automatically. At times, your clinic may request that you send a transmission manually. Certain settings must be enabled on the patient’s phone or tablet to allow the app to send transmissions to the Medtronic CareLink Network.

To make sure the app can send a transmission, check the following phone or tablet and app settings:

Phone or tablet settings for Apple™* iOS™*:

Phone or tablet settings for the Android™* OS:

Troubleshooting windows may appear after you tap Send Transmission. Close the help window, and tap Send Transmission to reattempt the transmission.