The app must be Active to send transmissions to the Medtronic CareLink Network. The app uses Bluetooth® wireless technology to communicate with your heart device to receive data. The app then uses an Internet connection to send your heart device data to your clinic. Your clinic uses that data to monitor your heart device and provide better care for you.
There are two types of transmissions: automatic and manual.
Automatic transmissions are scheduled by your clinic. Keep your phone or tablet near you during the scheduled transmission time and keep the app open. You do not need to interact with the app to send automatic transmissions.
Manual transmissions are started by you if your clinic asks you to send a transmission, or if you receive a notification to send a transmission.
Transmissions usually happen automatically. At times, your clinic may request that you send a transmission manually. Certain settings must be enabled on the patient’s phone or tablet to allow the app to send transmissions to the Medtronic CareLink Network.
To make sure the app can send a transmission, check the following phone or tablet and app settings:
Your phone or tablet battery must be charged to use the app. The app will not send transmissions if the phone or tablet is turned off.
Your phone or tablet must have the Bluetooth® wireless connection turned on. The app will not be able to receive data from your heart device without a Bluetooth® wireless connection.
Your phone or tablet must be connected to the Internet to transfer your heart device data to the Medtronic CareLink Network.
You must stay between 6 inches (15 cm) and 3 feet (1 m) of your phone or tablet until the transmission is complete. The communication between your heart device and the app could be interrupted if you do not stay close to your phone or tablet. The app displays a notification when your clinic receives your transmission.
The app must be open on your phone or tablet and running in the background.
The Background App Refresh setting must be enabled. The app cannot send automatic transmissions to the Medtronic CareLink Network if the Background App Refresh setting is disabled.
Limit your use of Low Power Mode. If Low Power Mode is on then the app cannot send an automatic transmission to the Medtronic CareLink Network.
Bluetooth® must be turned on for the app in your phone or tablet’s app permissions settings.