Keeping the App Open

Keep the app open and running on your phone or tablet so that your heart device stays connected to the app. The app can either be open in the foreground or in the background of your phone or tablet. The app does not need to be visible in the foreground on the screen of your phone or tablet to stay connected to your heart device. The app can be open and running in the background and stay connected to your heart device while you use other apps on your phone or tablet. If you do close the app, make sure to reopen it and check that the app is Active so that your heart device can connect to the app again.

Keep your phone or tablet charged. The app will not send transmissions if the phone or tablet is turned off or is off because the battery is not adequately charged.